If you would like to cancel your order before it has been dispatched, please contact us as soon as possible. We ask that you provide as much notice as possible ahead of your scheduled delivery date. If your items have already been dispatched, please follow our standard returns process outlined below.
Refund policy
We accept returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 7 days to physically return the products.
You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit.
Goods must be returned in their original packaging and unused. If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this or refuse a full refund, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. Please ensure that faulty items are returned in a clean condition. This will assist with the review process whilst also helping to ensure the health and safety of the return team completing the item review. Your statutory rights are not affected.